This legal document outlines some of the terms and conditions under which you agree to use our website and other electronic media. Please read it carefully.

Carers Victoria Inc., Registration number A0026274M, ACN 143 579 257 (‘Carers Victoria’) publishes a website, social media sites and other electronic communications (‘our electronic media’) to provide information for the benefit of caring families, the professionals who support them, the funding bodies, agencies and individuals who support initiatives for caring families, and the general public.

This privacy notice is part of the terms and conditions under which you agree to use our electronic media.

If you commence or continue to access and use our electronic media, you will be deemed to have accepted those terms and conditions and agreed to be legally bound by them.

Carers Victoria is committed to protecting your privacy and personal information.

We collect, use and disclose personal information subject to the requirements of Australian and Victorian law.

This privacy statement refers to the way we collect and use personal information via our electronic media. A separate privacy statement covers our commitment in relation to the services we provide for carers.

Personal information and technology

Visiting Carers Victoria Website

Google Analytics

We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address).

The information we collect using analytical cookies is collected on an anonymised basis.

More information

Google Analytics cookies are classified as first-party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy.

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners

To opt-out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Third-party cookies

Third parties use cookies to analyse your use of our website and/or to display advertisements (including third party advertisements) to you such as Google Ads. Third-party cookies used in relation to our website include:

• Google Ads cookies to track whether you have come to us via an advertisement we have placed on a search engine results page and to record information relating to how you came to us such as your location when you accessed our website, the time of day you visited and the device you were using. Google may use different cookies to track how you came to our website depending on what advertisement you clicked on and where.

• Google remarketing cookies to display advertisements to you about our goods and services across the internet, including on other websites you visit. Google uses cookies to display advertisements to you about our products and services on other websites and locations across the internet based on the fact that you have visited our website. Google may also display other advertisements across the internet to you about third party services using the Google AdSense network, although this is beyond our control. For more information about Google remarketing, click here

More information

For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types

For information about how Google uses data from cookies for its own purposes, please visit the following link www.google.com/policies/privacy/partners

List of technologies used

We use the following technologies on or in relation to our website:

Source	Purpose
Google Analytics	Analytics is used by millions of sites worldwide to collect anonymous information about how visitors use the site. For more information click here
Cookie Notification	This cookie could be used so that we don’t show our pop-up cookie notice to those who have already seen it.
LinkedIn Insight Tag	Share buttons, ad tags and insights. For more information click here
Facebook Pixel	This allows us to track and monitor the success of our Facebook ads and to create retargeting ads and custom audiences for our Facebook ads. For more information

 

Online Activity and Social Media

You can engage with Carers Victoria through social media, Facebook, Twitter, LinkedIn and Instagram.  We may get in touch with you via social media if you are not a follower by using the details on your record, such as your email address. If you do not wish this to happen, please contact the Privacy Officer at Carers Victoria (details below). 

Email Marketing

The Spam Act (2003) prohibits the sending of unsolicited emails, SMS or MMS messages for commercial purposes from or within Australia or to people in Australia. Carers Victoria is guided by the best practice developed on responsible electronic messaging practise by the Association for Data-driven Marketing & Advertising in conjunction with industry, consumer representatives and administered by the Australian Communications and Media Authority.

How we use personal information

Carers Victoria collects an individual’s personal information in different ways as necessary and by lawful means to carry out our work, including but not limited to:

• when you donate or respond to a fundraising campaign
• when you participate in one of Carer Victoria events or carer activities, including subscriptions to our newsletter, and
• sourcing commercial lists from reputable suppliers.

We may photograph you at a Carers Victoria event. In this case we will take reasonable steps to obtain your consent before using the images.    

We may also use established and emerging technologies collect personal information see “Personal Information and Technology" above.

Security

We take all reasonable steps to ensure that your personal information is protected. Carers Victoria and our hosting services apply security controls to protect our electronic media from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.   

There are, however, always risks involved when information is transmitted electronically. You should be aware that the internet is an insecure public network and that there is always a potential risk that transactions are being viewed, intercepted or modified by third parties. 

If you feel that the information that you are sending is sensitive or confidential you should consider using a more secure way of contacting us – for example by phone or by post. 

By using our website you acknowledge that the internet is an inherently insecure environment and that you use the website at your own risk. You acknowledge that you do not hold Carers Victoria responsible for any security breaches, viruses, loss of data or other loss that may occur as a result of using this website.

Your rights

You are entitled to request details of any personal information we hold about you at any time. You can also ask us to change incorrect or out of date details, or to remove your information completely from our files.

If you feel that your privacy may have been breached, or have any concerns, questions or feedback about our privacy policies, please contact:

The Privacy Officer
Carers Victoria
PO Box 13305
Law Courts VIC 8010

Your Rights, Privacy and Feedback

Carers Victoria is committed to your privacy. Click here for information about how we protect your privacy.